ONC will post a finding of a non-conformity and aspects of corrective action plans (CAP) on the Certified Health IT Product List (CHPL) weekly.
Visitors to the CHPL should exercise care and consider relevant factors as they evaluate the certified health IT products that have (or have not) been placed under corrective action. A few points to consider:
- Non-conformities can take many forms and differ in their extent and severity. It is important to keep in mind that just because a product has been found to be non-conforming does not necessarily indicate that a product is “defective.”
- Even when a non-conformity has been identified, a health IT developer’s CAP can demonstrate commitment to the quality of technology, the user experience, and patient safety.
- The fact that a product has no listed non-conformities does not mean that it is free of non-conformities or other deficiencies. For example, the product may not have been surveilled recently or it may be undergoing surveillance for which a final determination is still pending. For these reasons, it is important to immediately report any potential issues that may warrant surveillance and to check the CHPL regularly for the latest information about a product’s performance.
To provide more complete information on good performance and continued conformity with Program requirements for certified health IT, ONC-ACBs are now required to make identifiable surveillance results (those NOT resulting in a CAP) publicly available on the CHPL on a quarterly basis. This will further enhance transparency and provide customers and users of certified health IT with valuable information about the overall conformity of certified health IT to Program requirements. This information will also benefit health IT developers that perform well.