Curtis A. Smith, D.O. is a family physician in Laurel, Delaware that has worked diligently to achieve stage 1 meaningful use. Dr. Smith and his practice worked closely with their regional extension center (REC), Quality Insights of Delaware, both in their initial setup process and through subsequent challenges.
According to Office Manager Susan Miller, “We purchased our EHR in the spring of 2011 with a "go live" date in June. We experienced the normal conversion problems, but nothing extraordinary … Our trainer from STI was excellent. Our (REC) coordinator was phenomenal. We were able to meet meaningful use by the end of 2011 and successfully attested.”
The practice turned needed help again in 2013, when they received notice from a CPA group in New York stating that they would receive an audit for 2011. “What a shock,” exclaimed Miller. “We immediately contacted STI and Quality Insights and they were both "hands on" immediately. I honestly feel they made the difference in this audit. I am happy to say we passed with flying colors.”
While the audit was an unwelcome burden to the practice, it did help educate the staff about how to protect the practice in the future in case of another audit. “For instance, we now take screen shots of everything we attest to,” shared Miller.
For Miller, this experience reinforced the value of the REC’s, particularly for practice’s like Dr. Smith’s. “The REC has really been the difference between success and failure. I highly encourage everyone to utilize their services all the way through the process. Our representative, Robin Senft, has been a god-send,” said Miller. “Nick Heesters (QIDE REC Privacy & Security Specialist) also helped walk us through the security audit process on three occasions and he, too, has been awesome.”