Communicating with Patients Electronically (Via Telephone, Email, & Web Sites)

This guide discusses the issues that surround providing non-face-to-face care to patients and how electronic communication can be used to improve your practice. Also included are guidelines that should be followed closely to avoid problems that could arise from communicating with patients electronically outside of the traditional office visit.

Disclaimer

The material in these guides and tools was developed from the experiences of Regional Extension Center staff in the performance of technical support and EHR implementation assistance to primary care providers. The information contained in this guide is not intended to serve as legal advice nor should it substitute for legal counsel. The guide is not exhaustive, and readers are encouraged to seek additional detailed technical guidance to supplement the information contained herein.

Reference in this web site to any specific resources, tools, products, process, service, manufacturer, or company does not constitute its endorsement or recommendation by the U.S. Government or the U.S. Department of Health and Human Services.

Practice Role
Care Coordinators
Health Care Mgmt - Practice Mgrs Admin
IT Professionals
Providers (MDs, DOs, NPs, PAs, RNs, LPNs)
PSR, Schedulers, Front Desk, Med Secretaries
Audience
Providers & Professionals
Setting/Practice Type
Critical Access Hospitals and Rural Hospital
Large Practice 11 or more
Small Practice 1 - 10
Specialty Practice
Resource Topics
Patient and Family Engagement
EHR Steps
Step 5: Achieve Meaningful Use
Rating
1 Votes with an average with 2.9
Content last reviewed on November 13, 2018
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