Portals can offer key features such as:
- Online booking and prescription refills
- Secure information sharing
- Sharing notes
- Credible patient education resources
- Support for electronic records requests
See how they can benefit both your staff and your patients.
Allow online booking and prescription refills.
On average, it takes staff a little more than 8 minutes to schedule an appointment over the phone.
- Your staff will gain valuable time by not having to deal with booking and refills on the phone — potentially hours every week.
Set up secure information sharing
Sharing information — such as lab results or emails — with patients through a secure patient portal can:
- Reduce phone calls
- Allow you to respond to patient questions in your own time
- Reflect well on your office, demonstrating your accessibility and openness
I love being able to ask my doctor a question without the hassle of leaving a message and then waiting and worrying I’m going to miss her call. Getting an answer in writing gives me peace of mind.
Patients forget up to 80% of what their clinicians tell them during an appointment. Sharing notes helps them better understand and follow your advice. According to research, sharing notes also:
- Increases transparency, which patients appreciate
- Doesn’t add to clinician workload
- Can improve patient self-care and compliance
Provide credible educational resources
Providing credible educational resources — like evidence-based health and wellness tools — makes your patient portal more:
- Engaging for patients
Support electronic records requests
When it’s easy to see and share health information, patients and caregivers are empowered to better coordinate their health care.
Integrating records requests into your patient portal can:
- Help prevent repeat or unnecessary tests and procedures
- Save time and reduce hassle for patients, clinicians, and care teams