Patients benefit from patient portals…
But they can be wary at first.
You may struggle to get them to enroll.
Patients who use portals are 2.6 times more likely to stay patients.
Studies have found that patients like being able to access their health information online and email their providers.
So, how do you get them to buy in?
Use every appointment to promote the value of your patient portal.
When nurses are taking vital signs and entering information into the EHR, they can remind patients to review their medical data in the portal.
Grab attention with educational videos about the value of consumer access to patient data.
Posters and brochures help drive home the message — and including the website link will encourage patients to check it out on their phone while they wait.
Receptionists can suggest patients use the portal to schedule appointments, refill prescriptions, and ask questions.
Emails and correspondence
Automated follow-up emails after an appointment — as well as bills and receipts — can include a link and remind people to sign up.
Patients can check their records on a computer kiosk in the waiting room — and staff can use the kiosk to show new patients how the portal works.