E1. What do I do if I have a complaint about an ONC-AuthorizedTesting Laboratory (ONC-ATL) and/or an ONC-Authorized Certification Body (ONC-ACB), a vendor or a product?

Issue

Contact

Eligible Professionals & Eligible Hospital complaints regarding an EHR product

Please reference the Certified Health IT Complaint Process page

Developer complaint against an ATL or ONC-ACB

Please contact the ATL or ONC-ACB first, to resolve the issue. Complaints should be escalated to NVLAP or the ONC-AA if the issue persists.

Product Listing on the CHPL

Please contact the ONC-ATCB or ONC-ACB that certified the product.

Other comments or complaints

Health IT related complaints can be submitted via the ONC Health IT Feedback form. Other comments or concerns can be submitted to the ONC Health IT Certification Program via ONC.Certification@hhs.gov.

Content last reviewed on June 17, 2019
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