Rebecca Freeman

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Rebecca Freeman's Latest Blog Posts

Making health IT “usable” on the Frontlines

Rebecca Freeman | May 11, 2017

Usability of health information technology (health IT) systems means many things to many people.  If we look at the industry-standard International Organization for Standardization definition, usability is, “the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.” While we agree on a definition, we also come to a fork in the road in terms of implementation,

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What Does The Comprehensive Shared Care Plan Mean For Nursing?

Rebecca Freeman | May 8, 2017

Care coordination is a key feature of evolving care models designed to avoid episodic care for patients. Currently, various federal programs that pay for health care services require a care plan as a component of care coordination. For example, care plans must be established for patients receiving certain Medicare benefits (e.g., home health care) and Medicare makes payment for certain primary care and care management services with a care plan element (e.g., chronic care management services).

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Making Health IT Safer and Easier to Use in Real Life – Practical Tools for Health Care Providers

Rebecca Freeman | March 21, 2017

Every day, clinicians work tirelessly to provide the best possible care for their patients. Clinicians and other health care providers like hospitals are increasingly using health information technology (health IT) such as electronic health records (EHRs), and a growing body of evidence shows health IT can help them make care safer. However, new technology can pose challenges and risks. At the Office of the National Coordinator for Health Information Technology (ONC),

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How Nurses and “Non-IT” Factors Can Improve the Health IT Experience

Rebecca Freeman | May 10, 2016

Happy National Nurses Week!
As ONC’s Chief Nursing Officer, I spend a lot of time talking about the functionality and usability of electronic health records (EHRs) with the incredible nurses across the healthcare system. Many of us have had bad experiences using information technology (IT), and gotten frustrated with the system itself. But one thing I’ve learned in my conversations with nurses from all over is that there are many, many issues that aren’t technology or system issues at all,

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