What support do I need during go-live?

 EHR Implementation Go-Live Support

The Health Resources and Services Administration suggests leveraging the following support mechanisms on electronic health record (EHR) implementation go-live day1:

  • Discuss Go-Live With Your Vendor: Your vendor will normally provide some support during go-live and this should be outlined during the contract negotiation phase. If vendor representatives will not be onsite during go-live, make sure they are aware of your schedule so they can provide virtual support if needed. Discuss go-live with your vendor to ensure your vendor can provide the go-live support you need.
  • Consider Adding Additional Staff: You may require staff to assist with training, to work out process issues, and to deal with any unexpected technical glitches. This may mean you need to hire temporary staff or temporarily re-assign existing staff to assist with go-live.
  • Engage Leadership: Engaged staff leadership (e.g., physician champion, nurse champion) can be an essential component of a successful go-live, so be sure to engage your staff leadership early and often.

The go-live plan should include a schedule for ensuring that all the above resources are available throughout the initial EHR implementation go-live period. Additionally, a go-live issue resolution plan and support structure can help users determine who to contact when they need help and eliminate any one person from becoming overloaded with issues.

Your Local Regional Extension Center Can Help

Your local Regional Extension Center (REC) can provide support and advice during your EHR implementation go-live. RECs are located in every region of the country to help health care providers select, implement, and become adept and meaningful users of EHRs. Contact your local REC to find out if you are eligible for free or reduced-price local support.

For More Information

For more information about EHR implementation go-live support, see the following resources.


  1. Health Resources and Services Administration. "Health Resources and Services Administration. "What go-live support is required?"
Content last reviewed on June 12, 2019
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