If your organization’s policies and procedures allow you to communicate with patients using a mobile device, and you choose to do so, consider using your mobile device to send a message that the patient should contact you or your office by telephone. If you are going to use a mobile device to access, receive, transmit or store patient health information, you need to have safeguards in place to help protect and secure the information. The Mobile Device Privacy and Security subsection of HealthIT.gov provides practical tips and information to help you safeguard patients’ health information.

Read tips and information provided by the Federal Trade Commission through its OnGuard Online program. 

Read HHS OCR information regarding general provider and patient communications [PDF - 58.6 KB].

Visit the HHS Text4Health Projects website to learn more about HHS efforts that focus on patients and mobile devices, as well as the HHS mHealth collaborative web page. 

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