What are some tips for approaching workflow redesign?

  • Tip 1: Identify bottlenecks and inefficiencies in your current workflow. Decide which aspects of your workflow need improvement and prioritize them. Then do the work in stages, creating wins along the way.
  • Tip 2: Experiment with a new workflow in small ways, or test different ways of doing a task to identify what works best in your practice. Try using the Plan-Do-Study-Act (PDSA) method.
  • Tip 3: Listen to staff. What sounds like resistance is often valuable information about a process issue.
  • Tip 4: Use standard workflow templates to get started and visualize how the work gets done. Then customize the templates to show the process works in your practice.
Content last reviewed on January 15, 2013
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