B6. How can I submit a Health IT related complaint?

Before submitting a complaint related to problems with certified health IT products, start by contacting the product's developer or vendor. If the developer/vendor is unable to resolve the issue and you think the issue relates to the product’s certified capabilities, then contact the appropriate ONC-Authorized Certification Bodies (ONC-ACBs) which should be able to work with you and the developer to resolve most issues. If you have contacted the vendor or developer as well as the ONC-ACB and still have outstanding issues, please submit your complaint via the Health IT Feedback Form.

Additional information regarding the Health IT Complaint Process can be found

Content last reviewed on November 17, 2017
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