Automated patient summaries to the ED via Direct to optimize patient care in the ED

Reliant Medical Group (RMG) initially gave ER physicians access (Pull) to their Electronic Health Record (EHR) but found that they rarely looked up patient information. So Reliant created a process to automatically send a patient summary document (push) containing medications, allergies, problems, recent test results, etc. using Direct Interoperability to the ER’s EHR. RMG now automatically receives registration events (ADT) from all of the ERs in Central MA when a patient says their PCP is one that is on a list of RMG physicians. RMG’s EHR receives these ADTs and automatically sends a patient summary document (C-CDA, CCD) via Direct back to the ER along with the ER EHR’s medical record number so that it instantly files into the ER’s EHR. Patients are receiving higher quality, more efficient care because the ER physicians can readily see the latest medical information pushed to their own EHR.