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Viewing, Downloading, and Transmitting Health Information - The Office of the National Coordinator for Health Information Technology

Viewing, Downloading, and Transmitting Health Information

Robert’s Story

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Robert Robert

Robert, age 25, recently visited his primary care physician (PCP) for his annual exam. When he arrived in the office, he noticed that there were posters on the wall promoting the practice's new patient portal, as well as a frequently asked question (FAQ) handout on the coffee table in the waiting area. When he checked in for his appointment, he was asked if he would like to sign up for an account on the new patient portal. He took the registration information and headed into the meeting with his physician.

Provider Provider

Robert reported some diffuse abdominal pain that has been occurring over the last few months without evidence of other problems. His provider ordered a series of lab tests to check on Robert's cholesterol and blood sugar level since he had a family history of both problems. In addition, the doctor ordered a complete blood count, amylase, lipase, urinalysis, and metabolic profile. Robert was referred to a hospital for a series of abdominal x-rays and a Computerized Axial Tomography (CAT) scan of the abdomen and pelvis. Because of slight anemia and increased abdominal pain, the doctor referred Robert to a gastroenterologist for a colonoscopy. His provider also reviewed the benefits of the patient portal, and as a result, Robert agreed to sign up.

Patient Engagement Patient Engagement

Because Robert had signed up for his provider's patient portal, he was able to log into the portal from his personal computer. He noted that his current medications, medication allergies, and upcoming scheduled visit with the gastroenterologist were already in the system. He was also able to review the test results that were posted to the portal and most of the lab results were "within normal limits" with some mild anemia. Robert was able to take a copy of all of his test results to his gastroenterologist. Robert also had the ability to download his data and plug it into an application (app) that helps him better understand his health information to make better informed decisions about his care.

Robert, age 25, recently visited his primary care physician (PCP) for his annual exam. When he arrived in the office, he noticed that there were posters on the wall promoting the practice's new patient portal, as well as a frequently asked question (FAQ) handout on the coffee table in the waiting area. When he checked in for his appointment, he was asked if he would like to sign up for an account on the new patient portal. He took the registration information and headed into the meeting with his physician.

Robert reported some diffuse abdominal pain that has been occurring over the last few months without evidence of other problems. His provider ordered a series of lab tests to check on Robert's cholesterol and blood sugar level since he had a family history of both problems. In addition, the doctor ordered a complete blood count, amylase, lipase, urinalysis, and metabolic profile. Robert was referred to a hospital for a series of abdominal x-rays and a Computerized Axial Tomography (CAT) scan of the abdomen and pelvis. Because of slight anemia and increased abdominal pain, the doctor referred Robert to a gastroenterologist for a colonoscopy. His provider also reviewed the benefits of the patient portal, and as a result, Robert agreed to sign up.

Because Robert had signed up for his provider's patient portal, he was able to log into the portal from his personal computer. He noted that his current medications, medication allergies, and upcoming scheduled visit with the gastroenterologist were already in the system. He was also able to review the test results that were posted to the portal and most of the lab results were "within normal limits" with some mild anemia. Robert was able to take a copy of all of his test results to his gastroenterologist. Robert also had the ability to download his data and plug it into an application (app) that helps him better understand his health information to make better informed decisions about his care.