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Workforce Development Programs

Health IT Competencies and Learning Resources

Role Based Competencies

Each member of your practice plays a vital role in meaningfully implementing and using health IT for better patient care. Learn the HIT Competency Models for each member of your staff and develop learning plans for each of them.

PSR, Schedulers, Front Desk, Med Secretaries

  • Check in/Check out
  • Scheduling
  • Receive outside test results/consults from specialists

Nurses (LPNs/RNs), MAs

  • Prepare patients for visit prior to scheduled day
  • Triage patients
  • Access outside medical records through HIE portals
  • Medication reconciliation

Providers (MDs, DOs, NPs, PAs)

  • Document visit in the EHR
  • Sign orders for prescriptions, immunizations or tests
  • Review performance measures for MU and/or QI initiatives

Care Coordinators

  • Patient education/self-management
  • Run reports
  • Communicate to IT

PharmDs, Pharmacy

  • Refill prescriptions
  • Patient education/self-management
  • Medication reconciliation Document in the EHR

Health Care Mgmt (Practice Mgrs, Admin)

  • Provide performance reports to providers on MU or QI initiatives
  • Trouble shoot patient complaint
  • Run reports

Health Info Mgmt Medical Records RHIA

  • Receive outside test results/consults from specialists
  • Workflow to provider to review/document in the EHR that test/referral
  • Scan document into EHR

IT Professionals

  • Run reports from EHR for MU
  • PQRS or QI initiatives
  • Build reports