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Frequently Asked Questions

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Health Information Privacy and Security
Using Mobile Devices

It depends. Text messages are generally not secure because they lack encryption, and the sender does not know with certainty the message is received by the intended recipient. Also, the telecommunication vendor/wireless carrier may store the text messages.

However, your organization may approve texting after performing a risk analysis or implementing a third-party messaging solution that incorporates measures to establish a secure communication platform that will allow texting on approved mobile devices. Read more about the five steps organizations can take to manage mobile devices when they are used by health care providers and professionals.



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