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What is the process if failure is with the provider end of the transaction?

What is the process if failure is with the provider end of the transaction?

Test EHRs will be required to send Email response to Providers within 1 day of completion of test, with appropriate notification of success/failure

If the issue is with the provider, the provider can either re-schedule after fixing the issue or use the EHR Randomizer to find a different match