Demonstrating the Effectiveness of Patient Feedback in Improving the Accuracy of Medical Records
ONC contracted with NORC to conduct an assessment on the role of patients in improving the accuracy of information in their medical records. Providing patients with opportunities to give feedback rightly acknowledges that patient-generated information can enhance the accuracy and completeness of the medical record.
This project focused on data quality improvements that are likely to result from increased patient access to electronic health records (EHRs) and it explored solutions currently pursued by leaders in healthcare and other industries. Data quality is an umbrella term that encompasses accuracy, timeliness, accessibility, and clarity of presentation. Phase 1 of the study examined the current state of the field, specifically the experience of healthcare organizations and approaches they are taking to encourage and process patient feedback. Phase 2 involved a pilot study at Geisinger Health System where patients were encouraged to provide feedback on their medication list within their electronic health record (EHR), in advance of patient visits. The final report demonstrates that patients can be effectively engaged online to improve the quality of the information stored in their EHRs. We hope that findings from the report will provide valuable insights to policy makers, researchers and the healthcare community on the important role of patient feedback to the medical record and how institutions can effectively gather and process this information with the ultimate goal of improving safety and the quality of treatment.