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Health information blocking

I am a Senior Advantage Kaiser Permanette Medicare member. I have written and filed numerous complaints about Kaiser EHR blocking but I am still not able to access certain medical information such as: MRI,CT,X-RAYS PATHOLOGY REPORTS AND OTHER WRITTEN diagnostic reports. Kaiser does not respond to my question. WHY. CAN YOU HELP ME CORRECT THIS INJUSTICE ACCORDING TO THE CARES ACT,