Dr. Brian McCardel has been a practicing orthopedic surgeon in Lansing, MI, for more than 20 years.  As both a physician and a son with caregiving duties for his parents, McCardel has witnessed how health care efficiency can reduce the frustration patients and their families feel when navigating today’s healthcare system. In a recent discussion with ONC, McCardel described his parents’ reaction to a follow-up appointment for a CT scan of his father’s sinuses. When they arrived at the doctor’s office,

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